The access to the customer and tech support that a web hosting company provides can tell you a lot for the services they offer as well. In case you are allowed to use only emails or tickets, you have most probably discovered some reseller and not the web hosting supplier. When this is the case, you'll probably have to wait for a few days so as to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to consult with the actual website hosting company for extra help. When the provider offers different ways of communication with short response time which are available at any moment, they're most likely the top provider, not only a reseller. So you'll take advantage of timely assistance and top quality support as they'll have immediate access to the servers where your account is. Regardless of the problem - sales or technical, it is always better to have the option to get in touch with your web hosting company right away via your favourite method of communication.

24/7 Customer Support in Web Hosting

The customer and technical support services for our web hosting plans are round-the-clock, so you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you currently have an account, you can open a support ticket in addition to the other three ways of communication. You're able to pick the most suitable way to contact us depending on where you are or what kind of equipment you're using. We are able to help you for almost any hosting-related question that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we provide feature 24/7 customer and tech support, therefore whatever the problem you have, you can contact us and we'll assist you without delay. Our guaranteed reply time for any email message or trouble ticket that you open through your Hepsia website hosting Control Panel is only one hour; usually the response time hardly ever exceeds 20 minutes. We also provide telephone support with a couple of local numbers globally plus a live chat, which means that you are able to get in touch with us and receive additional info about our solutions even if you do not have an account yet. We are able to help you with any question or an issue you have - payment methods, package specifications, email setup, web hosting account settings, etc. If you use our services, you will not ever have an issue where you need to wait for a couple of days to get an issue resolved like you may have to do with a number of other service providers.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through our company, you can get in touch with us at any time using various channels and the maximum time that you'll have to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you'll be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you would like to know more about our website hosting services before you order, you can also use our live chat or you could call one of the local numbers that we have in various countries around the world. In the event that you'd like to receive assistance with third-party software that you cannot install or manage effectively, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.