A live chat is among the methods of communication provided by some web hosting providers as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker than a support ticket and it'll make it much less likely to misunderstand or misspell anything compared to a call with an agent. What's more, if the problem that you experience requires some time to be reviewed and resolved, you can do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can employ a live chat support service completely free provided that you have web access even when your hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Web Hosting

We provide a live chat support service for all web hosting plans that we offer and we are able to assist you with almost everything live. In case you do not have an account with our company yet, we'll provide you with more details about the packages in order to help you to pick the most appropriate package. In case you are an active client, we're able to help you with any billing or general issue along with with a number of common tech issues, for example an email address setup in a desktop email client. If you are unable to call us for some reason or you're in some country where we do not have a local phone number, the live chat will be the best choice to get in touch with us. Certainly, some situations need extra time to analyze and test, so you will have to open a ticket to our technicians, but nonetheless, we're able to save your time and assist you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as standard with our services, which means that when you have any kind of questions regarding our semi-dedicated hosting plans, you are able to get in touch with our customer support team whenever you need no matter if you've already purchased your account or not. In general, the chat service is intended for billing, pre-sales and common questions and problems, but we're able to help you with many tech questions too. We can help you select the proper plan for your sites if you don't have an account yet, we can reply any kind of billing questions or issues you have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all of this will be done timely since our live chat service is available all day, every day. No matter when you require help, you can talk to a representative and save considerable time.