Should you ever face a problem with your site and be unable to tackle it on your own, ask the hosting company’s technical support team to assist you to bring the website back online. A prompt resolution would be the perfect scenario, but a lot of hosting companies reply within 24 hours and even more, especially if you are dealing with a reseller. Even if the problem can be swiftly solved, your website may not work satisfactorily or it may not be available whatsoever for a long interval, so you may lose prospective customers because it is pretty unlikely that anyone will be enthusiastic to revisit a site that’s broken. Speaking of which, you have to make sure not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely manner. If a script update doesn’t proceed as planned or you delete something by mistake, for instance, the site should be restored swiftly so as to prevent long unreachability.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max response time for any client support ticket that you submit or any e-mail that you send is just 60 minutes, even in case you contact us on weekends and public holidays. Whatever the nature of your enquiry or problem may be, we’ll lend a hand momentarily and will give you the necessary information to troubleshoot any problem with your websites. The real reaction time typically does not surpass fifteen-twenty minutes, which implies that you can forget about waiting around for hours to get a problem fixed or even worse than that – waiting a whole day only to obtain a response that more information is required whilst nothing is fixed. We’ll assist you in a well-timed fashion merely because we know how precious time can be in the dynamic electronic world. The sixty-minute reply time guarantee is valid for any technical or billing question that you may have about our web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our amazingly fast support services. You will obtain a reply to any ticket opened from the hosting Control Panel or e-mail sent to our customer and tech support team in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes far less time to explore and rectify a problem. We will supply you with more details if the solution entails something that needs to be done on your end. In case you get in touch with us during legal holidays or weekends, the response time will be absolutely the same and since our support team will be at your service 24 hours a day, you’ll receive timely assistance for any general, technical or billing issue regardless of what time it is.