Though this isn't the most importantfactor to identify a trustworthy web hosting company from a bad one and a reseller from an actual supplier, being able to call and consult with a live person is an indicator that you are not working with a one-person firm and that you will be able to get in touch with someone any time you need help. The phone support for hosting services may vary from general to professional, so the problems which can be resolved through a phone call vary based on the specific supplier. Usually, these issues are more basic and include billing or 1st level tech issues because more difficult matters generally need a support ticket where both you and the system administrators can follow the proceedings with a given issue. Nonetheless, the option to phone call your supplier will save you considerable time and efforts for the multitude of tiny problems that will eventually show up at the time you manage your hosting account.

Phone Support in Web Hosting

Our web hosting plans feature telephone support fourteen hours a day even on public holidays, which means that if you don't have an account yet, you will be able to call us and find out more about our services or whether we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so that you will be able to contact the phone number which is nearer to you. If you're an existing customer, we will help you timely with all of the general and billing matters and with a number of technical issues in order to save you time and efforts - we acknowledge the fact that in some cases it's much easier speak with a live person so as to get things done immediately. Certainly, some situations simply cannot be resolved over the phone, so if this is the case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we supply include real-time phone support for fourteen hours a day. If you're not sure which plan is appropriate for your websites, you want to find out more about the plan's features or you'd like to have any other info on our solutions, you'll be able to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. In case you already have an account, you'll be able to contact us about general and sales matters, although we're often able to help with a large number of tech issues as well. For strictly technical troubles you will have to use our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option if the trouble requires longer time to be solved or it needs to be escalated to our sysadmins.