A 99.9% Server Uptime
Our web hosting platform is based on a reliable, world–class hardware configuration and a heavily customized Linux distro. So, regardless of what your site is, or how many visitors you’ve got, or even in case there’s a distributed denial–of–service attack, our machines will stay up and running and your web sites will remain visible online.
All web hosting plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
To be able to deliver an enterprise–level hosting service, you can barely rely on the default network configuration in a datacenter. We’ve set up our own custom network to ensure the best possible connection speed with the outside world.
And thanks to this, irrespective of which data centers you choose: our US located data center, our UK located data center, in our FI located data center, in our Eastern Europe located data center or our AU located data center, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, if it’s your hard–earned money at stake, you can’t feel truly safe. That is the reason why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel satisfied with our service or if you have to use an even more powerful hosting solution, such as a VPS plans or even a dedicated web hosting plans – we’ll give you your money back in full, without any hidden costs or return charges.
24/7 Technical Support
We’ve attentively handpicked each individual member of our 24x7 support team so that we can offer the very best tech support service you can get. Each one of our tech support engineers has several years of experience working with hosting accounts behind his back, so they know very well what they are doing. Besides, they’re at your disposal 24x7 – you’ll be able to contact them at any time and they will respond to you as soon as possible.
Their average support ticket response time is just 20 minutes, whereas with many other hosting vendors you have to wait for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in less than one hour.