A Sixty–Minute Response Guarantee
We offer a 1–hour response guarantee for any support ticket or e–mail that you send to the customer support team. We will quickly reply to all common queries and forward right away the matter to our admins if further assistance is needed. If you make use of the Managed Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon beforehand.
A First–Class Help Desk Service
If you need help working with our Website Control Panel or with any of the applications that we’ve preinstalled on the dedicated server on your behalf, you can contact the tech support team at any time through the ticketing system. Additionally, in case you need assistance managing your dedicated web hosting server, you can make use of the Managed Services package, that includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and rebooting services, backup hard drive storage space, etcetera.
A User–Friendly Help Section
Each dedicated web hosting plan comes with our free Website Control Panel, which sports an elaborate knowledgebase and a group of step–by–step video tutorials. Whenever you require help working with the Website Control Panel, just hit the Help or Videos buttons in the top right corner.