If you’ve bought a hosting plan and you’ve got some queries relating to a specific feature/function, or in case you have encountered some issue and you need assistance, you should be able to touch base with the respective customer support team. All web hosting providers use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because the fastest way to handle a problem most often is to post a ticket. This model of correspondence renders the responses sent by both sides simple to track and allows the support staff members to escalate the issue if, for example, an admin needs to become involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you will have to use no less than 2 different accounts to touch base with the support staff and to actually manage the hosting space. Incessantly signing in and out of different accounts can sometimes be a drag, not to mention the fact that it requires a long time for most web hosting providers to respond to ticket requests.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with numerous other hosting companies, the trouble ticket system that we use with our web hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different log-in credentials, since you’ll be able to manage your tickets and the web hosting account itself from a single location. So, if you’ve got an inquiry or bump into a difficulty, you can get in touch with our client service staff members straight away. Our system includes a clever search mechanism. This suggests that even in case you have opened multiple tickets through the years, you’ll be able to track down the one that you want without any difficulty. In addition, you can check knowledge base tips for handling commonly confronted predicaments.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you’d like to contact our help desk support team, you will be able to submit a ticket straight from your Hepsia Control Panel instead of using a totally different tech support platform as you will need to do with the majority of web hosting companies out there. Our integrated trouble ticket system will permit you to post a new ticket without any hassles and to go through older tickets using an intelligent search filter. Moreover, you will be able to read the relevant knowledge base articles that our system will present to you depending on the category that you choose for your new ticket. You can carry out all of the aforementioned operations without signing out of your Hepsia Control Panel at any time, so if you come across any issue or have a query, you can get in touch with our support engineers and resolve the particular issue in no more than 60 minutes using one single platform.